We are a small, independent hijab/scarf boutique run by Basma K and her super friendly sisters!

Here at The Basma K Collection, Customer Service is top of the agenda. We strive to provide our consumers with a tailored customer experience specific to your individual needs. 

We ensure the quality of our products is of the highest standard by working closely with our material suppliers to create the best product possible.

All our products are sourced locally, and most importantly, ethically.

 

 

Returns and shipping

Please note that we ensure all items are fit for purchase when packaging your order. If product is faulty because of manufacturing faults, we will try our hardest to replace it. If however you are unhappy with your purchase please contact management@basmakahie.com with your full name, transaction number, items name/which you have a query and details of why you are unhappy.

If we accept to offer a refund, please send your item back to us within 7 days of receiving it. Must be returned in suitable packaging and in mint condition. Items returned in an unsatisfactory condition will either not be refunded or cost for replenishing them will be deducted from the refund amount. 

 

 

Shipping

UK: £3.80

We offer next day delivery for all our UK customers which sometimes shouldn't take more than 2-3 days for your package to be delivered 

Europe: £9.50

Other Countries Vary: £

International orders takes 5 to 10 working days to arrive after your payment has been confirmed.

Orders will not be dispatched until payment in full has been received and  Shop.Basma.K is satisfied with the integrity of the order.

When we receive your order we'll send you a confirmation email of your purchase. This will contain an invoice number of the item/s and its cost.

 

We love to answer questions!!!

Online Shop questions:


If you have any questions about anything on the online shop email us at:

management@basmakahie.com

We aim to answer all inquiries within 48 hours during weekdays.